Topic: Customer feedback

Hi All,
We are planning to carrying out some customer feedback surveys at ERIC NE, and wanted to try and get a picture of the questions that other LERCs have asked to potentially pilfer for our survey smile.
At the moment, we are looking at customers who use our data services and want to know if customers feel they get good quality service and products, good quality data and value for money as well as gauging the awareness of the services we can offer.

Any feedback is much appreciated!

Re: Customer feedback

Hi Paul

Does this link work for you?: … Jfaoxl0_3D

I fear you may have to be logged into Survey Monkey as SEWBReC to view it. If it doesn't work I'll try a different method to get the survey questions we've used to you.


Adam Rowe
Manager, South East Wales Biodiversity Records Centre (SEWBReC), 13 St. Andrew's Crescent, Cardiff, CF10 3DB. T: 029 2064 1110